Parvez Shaik
Portrait of Parvez Shaik
Open to Salesforce Opportunities

Parvez ShaikSalesforce Developer

Apex, LWC, integrations, and CI/CD for CRM platforms serving 5,000+ users, plus Agentforce and Data Cloud

Bloomington, Indiana | Open to relocate (U.S.)
Contact meLinkedInTrailhead
Experience

3+

Years Salesforce

Scale

5K+

CRM users supported

Automation

63.9%

AI auto-resolution

Credentials

4

Certifications

About

Salesforce developer across CRM, Service Cloud & AI

Three-plus years on CRM platforms for 5,000+ users, with Apex, LWC, release automation, Data Cloud, and Agentforce builds teams can ship with confidence.

I work across Apex, LWC, Flows, Platform Events, REST APIs, release automation, Data Cloud, and Salesforce security. At Cognizant I fixed slow components for 5,000+ users (27.8% speed gain, 19.6% fewer SLA breaches), migrated 22 Visualforce pages to LWC for 2.3x faster loads, and built Service Cloud case solutions with strong test coverage.

I support CI/CD with Gearset, Git, Jenkins, and Salesforce DX, and I validate Permission Sets, sharing, and field-level security before UAT so Sales Cloud and Service Cloud changes land cleanly. Agentforce work includes Prompt Builder, RAG, and Einstein Trust Layer, including a support agent with a 63.9% auto-resolution rate.

I am a four-time Salesforce certified Trailblazer, active on Trailhead, and completing an MS in Computer Science at Indiana University Bloomington (May 2026). I bring platform depth together with hands-on integration, data, and AI delivery.

  • Experience3+ years on Salesforce CRM
  • Scale5,000+ users on production CRM
  • Modernization2.3x faster loads after LWC migration
  • Credentials4 Salesforce certifications

Core focus areas

Three lenses I use on every engagement: platform engineering, AI on Salesforce, and reliable delivery.

CRM & Service Cloud

I build workflows, case automation, and consoles with Apex, LWC, Flows, triggers, and Approval Processes. Recent work includes case triage flows, Service Cloud consoles with SLA routing, and integrations that cut manual case review and overdue follow-up in test scenarios.

  • Sales & Service Cloud
  • Case automation
  • Apex & LWC

Integrations & DevOps

I connect Salesforce to payment, ERP, and marketing systems with REST APIs, Named Credentials, OAuth, External Services, and Salesforce Connect. I support Salesforce DX, Git, Gearset, Jenkins, and deployment automation to reduce release rework and keep environments stable.

  • REST & OAuth
  • Gearset & Jenkins
  • Salesforce DX

AI & platform security

I design Agentforce solutions with Prompt Builder, Data Cloud, RAG, and Einstein Trust Layer controls. I also review Permission Sets, sharing rules, and FLS before UAT so AI and CRM changes stay secure and testable.

  • Agentforce & RAG
  • Data Cloud
  • Trust Layer & FLS

Certified & building

Open to Salesforce Opportunities. Four credentials across Apex, LWC, Agentforce, and Data Cloud.

View technical expertise

Skills

Technical expertise

Salesforce development, AI on platform, integrations, and enterprise DevOps.

Platform Developer IAdministratorPlatform App BuilderAgentforce SpecialistSales CloudService CloudExperience CloudData CloudApexLWCTriggersTest ClassesAuraVisualforceBatch & SchedulerFlowsPlatform EventsValidation RulesProcess BuilderApproval ProcessesREST APIsSOAP APIsNamed CredentialsOAuthExternal ServicesSalesforce ConnectSalesforce DXGearsetGitJenkinsCI/CDDeployment AutomationSOQL / SOSLData LoaderETLPermission SetsSharing RulesField-Level SecurityAgentforcePrompt BuilderEinstein Trust LayerGenerative AIRAGData CloudPlatform Developer IAdministratorPlatform App BuilderAgentforce SpecialistSales CloudService CloudExperience CloudData CloudApexLWCTriggersTest ClassesAuraVisualforceBatch & SchedulerFlowsPlatform EventsValidation RulesProcess BuilderApproval ProcessesREST APIsSOAP APIsNamed CredentialsOAuthExternal ServicesSalesforce ConnectSalesforce DXGearsetGitJenkinsCI/CDDeployment AutomationSOQL / SOSLData LoaderETLPermission SetsSharing RulesField-Level SecurityAgentforcePrompt BuilderEinstein Trust LayerGenerative AIRAGData Cloud

Certifications

  • Platform Developer I
  • Administrator
  • Platform App Builder
  • Agentforce Specialist

Salesforce Clouds

  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • Data Cloud

Salesforce Development

  • Apex
  • LWC
  • Triggers
  • Test Classes
  • Aura
  • Visualforce
  • Batch & Scheduler

Automation & Platform

  • Flows
  • Platform Events
  • Validation Rules
  • Process Builder
  • Approval Processes

Integrations & APIs

  • REST APIs
  • SOAP APIs
  • Named Credentials
  • OAuth
  • External Services
  • Salesforce Connect

DevOps & Tools

  • Salesforce DX
  • Gearset
  • Git
  • Jenkins
  • CI/CD
  • Deployment Automation

Data & Security

  • SOQL / SOSL
  • Data Loader
  • ETL
  • Permission Sets
  • Sharing Rules
  • Field-Level Security

AI & Data Cloud

  • Agentforce
  • Prompt Builder
  • Einstein Trust Layer
  • Generative AI
  • RAG
  • Data Cloud

Experience

Professional experience

Salesforce and Service Cloud delivery at Cognizant, AI engineering at MyEdMaster, and graduate study at Indiana University.

M
AI Engineering

Software Developer Intern

MyEdMaster

Jun 2025 to Aug 2025Herndon, VA
  • Built a Python-based AI content pipeline using MySQL, Redis, and GraphRAG; added AutoGen agents to the review flow and cut manual evaluation time by 23%.
  • Improved LLM retrieval with LlamaIndex and SpaCy, supporting 2,800+ assessment items and raising content relevancy from 72% to 83%.
  • Deployed a Flask backend on AWS EC2 with Docker and Apache; fixed 4 recurring deployment issues and improved model evaluation speed by 18%.
C
Salesforce

Senior Salesforce Developer

Cognizant

Sep 2022 to Apr 2024India
  • Fixed slow Apex and LWC components in a CRM used by 5,000+ users, improving speed by 27.8% and reducing SLA breaches by 19.6%.
  • Migrated 22 Visualforce pages to LWC after reviewing support issues; improved page load speed 2.3x and cut technical debt by 41.3%.
  • Built Service Cloud case solutions with Apex Triggers, Flows, Platform Events, and Approval Processes, reducing manual effort by 33.7% at 92.4% Apex test coverage.
  • Supported CI/CD with Gearset, Git, Jenkins, Salesforce DX, and deployment automation, reducing release-related issues by 21.4%.
  • Validated Permission Sets, Sharing Rules, role hierarchy, and FLS before UAT for Sales Cloud and Service Cloud changes, reducing access-related rework during testing.
C
Salesforce

Salesforce Developer

Cognizant

Jan 2021 to Sep 2022India
  • Built CRM workflows for 3,180 users using Apex, LWC, Aura, and Validation Rules, improving process efficiency by 26.7%.
  • Integrated Salesforce with payment, ERP, and marketing systems via REST APIs, Named Credentials, and OAuth; supported External Services and Salesforce Connect.
  • Reduced reconciliation time from 3.1 hours to 2.6 hours by improving external data flow and API checks.
  • Moved delayed CRM updates into Apex Batch and Scheduler jobs, reducing manual follow-up by 17.8%.
  • Supported data cleanup with Data Loader, ETL checks, SOQL, and SOSL; manual data errors fell by 18.9% while SLA compliance rose by 14.2%.

Projects

Featured work

Case automation, Service Cloud consoles, release stability, and Agentforce triage with measurable outcomes.

AgentforceFlagshipEnterprise delivery

CRM Case Automation & Release Stability

Built a case triage flow using LWC, Apex, SOQL, Flows, Platform Events, and Permission Sets, reducing manual case review steps by 29.4% in test scenarios. Connected an external status service through REST APIs and added validation checks before Salesforce DX, Git, and Jenkins deployments, cutting release rework by 18%.

  • Apex
  • LWC
  • Flows
  • Platform Events
  • Permission Sets
  • REST APIs
  • Salesforce DX
  • Git
  • Jenkins
Manual case review−29.4%
Release rework−18%
AgentforceService Cloud

Service Case Automation and Support Console

Built a Service Cloud case console with LWC, Apex, SOQL, Flows, Apex Triggers, and Test Classes, reducing manual case review by 31.2% in test scenarios. Added SLA routing, REST status lookup, and integration logs with Custom Metadata, Platform Events, Batch and Queueable Apex, Named Credentials, OAuth, Data Loader, and ETL checks, cutting overdue case follow-up time by 22.8%.

  • Apex
  • LWC
  • Flows
  • Platform Events
  • REST APIs
  • Named Credentials
  • Batch Apex
  • Queueable Apex
Manual case review−31.2%
Overdue follow-up−22.8%
AgentforceAgentforce

AI-Driven Case Triage & Resolution System

Built an Agentforce case triage system with Prompt Builder, Generative AI, RAG, Apex, LWC, and Flows, with Einstein Trust Layer controls for sensitive data. Pulled CRM context from Data Cloud through REST APIs and surfaced case recommendations in a custom LWC, cutting average handling time by 24.6%.

  • Agentforce
  • Prompt Builder
  • Generative AI
  • RAG
  • Data Cloud
  • Einstein Trust Layer
  • Apex
  • LWC
  • REST APIs
Average handling time−24.6%

Certifications

Salesforce credentials

Click a credential to view the certificate and what I practiced to earn it.

Education

Academic journey

Graduate work in computer science at Indiana University and engineering foundations from India.

IU
Graduate

MS in Computer Science

Graduated May 2026

Indiana University Bloomington

Aug 2024 to May 2026Bloomington, Indiana
  • AcademicsCoursework in AI, data systems, and software engineering
  • Research & projectsApplied research alongside Salesforce and Agentforce projects
  • Platform & AIBuilt production-style AI pipelines and platform integrations
GV
B.Tech

Bachelor of Technology in Computer Science & Engineering

Gayatri Vidya Parishad College of Engineering

Aug 2017 to Apr 2021Visakhapatnam, Andhra Pradesh, India
  • Core curriculumCore CS: algorithms, OS, databases, and software engineering
  • Engineering depthProgramming fundamentals that underpin Apex and LWC today
  • AchievementStrong analytical and problem-solving focus

Contact

Let's connect

Open to Salesforce developer roles across the U.S. Reach out for opportunities or collaboration.

Email

parvezshaik3008@gmail.com

Phone

+1 (930) 904-4515

LinkedIn

parvezshaik44

Website

parvezshaik.com

Location

Bloomington, Indiana | Open to relocate (U.S.)