CRM development
Build and optimize Apex, LWC, Aura, Visualforce, SOQL, Apex Triggers, Salesforce Flows, Platform Events, Custom Metadata, and validation logic for CRM workflows.
- Apex & LWC
- Salesforce Flow
- SOQL & triggers
Open to Salesforce Opportunities
Parvez ShaikSalesforce Developer
5+ years delivering Salesforce CRM development, automation, integrations, and release management across complex business environments
Bloomington, Indiana | Open to relocate across the U.S.
Experience
5+
Years Salesforce
Scale
5K+
CRM users supported
Delivery
28%
Release review cut
Credentials
3
Certifications
About
Salesforce developer focused on CRM delivery and release reliability
Salesforce Developer with 5+ years of experience delivering CRM development, automation, integrations, and release management across enterprise Salesforce environments.
I work across Apex, LWC, Salesforce Flow, Platform Events, SOQL, REST APIs, Gearset, Git, Salesforce DX, CI/CD, metadata deployments, sandbox management, and post-deployment validation.
My experience includes current Salesforce release and GTM workflow work at Snowflake, CRM business systems analysis at Indiana University, senior Salesforce development at IBM, and Salesforce development at Cognizant.
I collaborate with developers, administrators, QA teams, business analysts, and stakeholders to clarify requirements, resolve integration and release issues, improve workflows, and strengthen platform reliability.
- Experience5+ years on Salesforce CRM
- Scale5,000+ users on production CRM
- Release review28% faster review cycle
- Credentials4 Salesforce certifications
Core focus areas
Three lenses I use on every engagement: platform engineering, integration reliability, and release-ready delivery.
Certified & building
Open to Salesforce Opportunities. Three Salesforce credentials across development, platform administration, and app building.
- Agentforce Specialist
- Platform Developer I
- Platform App Builder
- Administrator
- Trailblazer profile
Skills
Technical expertise
Salesforce platform development, automation, integrations, DevOps, security, and delivery skills from the current resume.
Platform Developer IAdministratorPlatform App BuilderAgentforce SpecialistCRMService CloudLightning ExperienceAgentforceData CloudEinstein Trust LayerReportsDashboardsApexApex TriggersBatch ApexQueueable ApexScheduled ApexLWCAuraVisualforceSOQLSalesforce FlowPlatform EventsCustom MetadataValidation RulesREST APIsHTTP CalloutsNamed CredentialsOAuthAWS ServicesERP IntegrationsPayment IntegrationsAuthenticationError HandlingRetry LogicIntegration LoggingGearsetGitSalesforce DXCI/CDMetadata DeploymentsApex TestingAutomated ValidationSandbox ManagementRollback PlanningPost-Deployment ValidationEvent-Driven ArchitectureAsynchronous ProcessingBulkificationGovernor-Limit OptimizationPerformance TuningProfilesPermission SetsSLA AutomationRequirements GatheringUser StoriesAcceptance CriteriaGap AnalysisProcess MappingUATDefect TriageStakeholder ManagementRequirements TraceabilityRelease ManagementAgile/ScrumPlatform Developer IAdministratorPlatform App BuilderAgentforce SpecialistCRMService CloudLightning ExperienceAgentforceData CloudEinstein Trust LayerReportsDashboardsApexApex TriggersBatch ApexQueueable ApexScheduled ApexLWCAuraVisualforceSOQLSalesforce FlowPlatform EventsCustom MetadataValidation RulesREST APIsHTTP CalloutsNamed CredentialsOAuthAWS ServicesERP IntegrationsPayment IntegrationsAuthenticationError HandlingRetry LogicIntegration LoggingGearsetGitSalesforce DXCI/CDMetadata DeploymentsApex TestingAutomated ValidationSandbox ManagementRollback PlanningPost-Deployment ValidationEvent-Driven ArchitectureAsynchronous ProcessingBulkificationGovernor-Limit OptimizationPerformance TuningProfilesPermission SetsSLA AutomationRequirements GatheringUser StoriesAcceptance CriteriaGap AnalysisProcess MappingUATDefect TriageStakeholder ManagementRequirements TraceabilityRelease ManagementAgile/Scrum
Certifications
- Platform Developer I
- Administrator
- Platform App Builder
- Agentforce Specialist
Salesforce Platform
- CRM
- Service Cloud
- Lightning Experience
- Agentforce
- Data Cloud
- Einstein Trust Layer
- Reports
- Dashboards
Development & Automation
- Apex
- Apex Triggers
- Batch Apex
- Queueable Apex
- Scheduled Apex
- LWC
- Aura
- Visualforce
- SOQL
- Salesforce Flow
- Platform Events
- Custom Metadata
- Validation Rules
Integrations & APIs
- REST APIs
- HTTP Callouts
- Named Credentials
- OAuth
- AWS Services
- ERP Integrations
- Payment Integrations
- Authentication
- Error Handling
- Retry Logic
- Integration Logging
DevOps & Testing
- Gearset
- Git
- Salesforce DX
- CI/CD
- Metadata Deployments
- Apex Testing
- Automated Validation
- Sandbox Management
- Rollback Planning
- Post-Deployment Validation
Architecture & Security
- Event-Driven Architecture
- Asynchronous Processing
- Bulkification
- Governor-Limit Optimization
- Performance Tuning
- Profiles
- Permission Sets
- SLA Automation
Business Analysis & Delivery
- Requirements Gathering
- User Stories
- Acceptance Criteria
- Gap Analysis
- Process Mapping
- UAT
- Defect Triage
- Stakeholder Management
- Requirements Traceability
- Release Management
- Agile/Scrum
Experience
Professional experience
Salesforce development, CRM business analysis, release ownership, and platform delivery across Snowflake, Indiana University, IBM, and Cognizant.
S
Salesforce
Salesforce Developer
Snowflake
Salesforce
Salesforce Developer
Snowflake
Jun 2025 to PresentUSA
- Reduced Salesforce release rework by 18% by governing GTM application deployments through Gearset, Git, Salesforce DX, and CI/CD.
- Decreased repeat support tickets by 12% by resolving Salesforce, cloud-hosted service, and REST API integration failures through response analysis, authentication troubleshooting, exception handling, retry logic, and integration logging.
- Cut release-review time by 28%, from 90 to 65 minutes, by standardizing Gearset deployment checks, automated Apex testing, Flow activation, and metadata validation.
- Coordinated releases with Salesforce developers, QA engineers, business analysts, and GTM stakeholders across sandbox, validation, rollback, and production verification activities.
- Improved GTM workflow reliability by developing and optimizing Apex, LWC, Salesforce Flows, and SOQL logic for lead, account, opportunity, and customer-service processes.
KS
CRM
CRM Business Systems Analyst
Kelley School of Business, Indiana University
CRM
CRM Business Systems Analyst
Kelley School of Business, Indiana University
Aug 2024 to Jun 2025USA
- Reduced sprint-review clarification cycles by 15% by converting admissions and student-support CRM needs into Salesforce user stories, acceptance criteria, field updates, reports, and UAT documentation.
- Accelerated workflow reviews by 10% by diagnosing recurring CRM support issues with Salesforce administrators and QA analysts.
- Orchestrated UAT defect triage across admissions, support, Salesforce administrators, and QA while preserving issue-to-requirement traceability.
- Improved CRM data accuracy by 12% by identifying duplicate records, incomplete fields, and reporting inconsistencies and coordinating validation rules, field mappings, and corrective updates.
I
Salesforce
Senior Salesforce Developer
IBM
Salesforce
Senior Salesforce Developer
IBM
Sep 2022 to Jun 2024India
- Improved transaction performance and reduced SLA breaches by optimizing Apex and LWC components for a global Salesforce CRM serving 5,000+ users.
- Increased page-load speed 2.3x by migrating legacy Visualforce pages to LWC and removing deprecated components and duplicate code.
- Reduced manual case-handling effort by 34% by architecting Salesforce Flow and Platform Events automation for routing, escalation, status synchronization, and support workflow execution.
- Strengthened Apex test coverage by expanding automated test scenarios, validating case-processing logic, and coordinating defect resolution before production releases.
- Improved release stability by standardizing Gearset, Git, Salesforce DX, automated validation, conflict detection, and CI/CD practices with QA and deployment teams.
C
Salesforce
Salesforce Developer
Cognizant
Salesforce
Salesforce Developer
Cognizant
Jan 2021 to Sep 2022India
- Improved CRM process completion by 27% by architecting Apex, LWC, Aura, SOQL, and Apex Trigger workflows for 3,180 users.
- Reduced reconciliation delays by integrating Salesforce with payment gateways, ERP, and marketing platforms through REST APIs, Named Credentials, OAuth, error handling, and secure authentication workflows.
- Decreased manual follow-up by 18% by reengineering delayed CRM updates through Batch Apex, Scheduled Apex, Queueable Apex, bulk processing, retry logic, and governor-limit optimization.
- Strengthened automation maintainability by migrating legacy Process Builder workflows to record-triggered Salesforce Flows and Validation Rules.
- Improved data quality and SLA execution by validating workflow logic, monitoring asynchronous jobs, and coordinating configuration updates with Salesforce administrators and operational stakeholders.
Projects
Featured work
Resume-aligned Salesforce projects covering case automation, Agentforce triage, support consoles, integrations, and release validation.
CRM AutomationFlagshipCRM Automation
CRM Case Automation & Release Stability
Built a case-triage and escalation workflow using LWC, Apex, Salesforce Flows, and Platform Events, reducing manual case-review steps by 29% during testing. Integrated an external status service through REST APIs and a custom LWC, adding pre-deployment validation for Salesforce DX and Git to reduce release rework by 18%.
- Apex
- LWC
- Flows
- Platform Events
- Permission Sets
- REST APIs
- Salesforce DX
- Git
Manual case review-29%
Release rework-18%
AgentforceAgentforce
AI-Driven Case Triage & Resolution System
Built an Agentforce case-triage solution to classify customer cases by intent and urgency, with Einstein Trust Layer controls to protect sensitive customer data. Integrated CRM context from Data Cloud through REST APIs and displayed recommendations in a custom LWC, reducing average handling time by 24%.
- Agentforce
- Data Cloud
- Einstein Trust Layer
- REST APIs
- Apex
- LWC
Average handling time-24%
Service CloudService Cloud
Service Case Automation and Support Console
Built a support case console using LWC, Apex, SOQL, and Salesforce Flows to create, route, update, and escalate cases, reducing manual review steps by 31.2% during testing. Implemented SLA-based routing, REST API status lookups, and integration logging using Custom Metadata, Platform Events, Batch Apex, Queueable Apex, Named Credentials, and OAuth, reducing overdue case follow-up time by 22%.
- LWC
- Apex
- SOQL
- Salesforce Flows
- Platform Events
- REST APIs
- Named Credentials
- Salesforce DX
Manual case review-31.2%
Overdue follow-up-22%
Achievements
Achievements
Supplemental proof of technical problem solving, community readiness, and applied project work beyond the resume.
Life-safety certification
Completed May 2025 | Valid through May 2027
Adult First Aid/CPR/AED Certification
American Red Cross
Completed hands-on Adult First Aid/CPR/AED training through IU Recreational Sports at Indiana University Bloomington.
- Certified by American Red Cross Training Services.
- Completed through IU Recreational Sports Aquatics.
- Added practical emergency-readiness training outside technical work.
- CPR
- First Aid
- AED
- IU Bloomington
2nd Runner-Up
2025
Team Pluto - Luddy Hackathon 2025
Luddy School of Informatics, Computing, and Engineering
Built an idea-prioritization agent for product and innovation teams during Luddy Hackathon 2025.
- Used ReAct reasoning with transparent decision logic.
- Evaluated ideas across ROI, feasibility, effort, risk, adoption, and strategic alignment.
- Built a Streamlit dashboard with Plotly visualizations and adjustable scoring weights.
- Python
- LangChain
- Ollama
- Streamlit
- Plotly
- ReAct
1st Runner-Up
Nov 2024
Indiana Toxicity Watch - Luddy Hackathon Third Edition
Center of Distributed Confidential Computing
Built a public-impact platform to help assess environmental health risks using toxic chemical data.
- Created search by zip code or city to check contamination risk.
- Mapped schools and contamination sites using geolocation APIs.
- Added time-series analysis to forecast contaminant presence over 10 years.
- Data Science
- Geolocation
- Forecasting
- Public Health
- Impact Tech
Certifications
Salesforce credentials
Click a credential to view the certificate and what I practiced to earn it.
Education
Academic journey
Graduate study in computer science at Indiana University Bloomington.
IU
Graduate
MS in Computer Science
Graduate
May 2026MS in Computer Science
Indiana University Bloomington
Aug 2024 to May 2026Bloomington, Indiana, USA
- Graduate studyGraduate coursework in computer science
- CRM deliveryCRM business systems analysis with admissions and student-support teams
- Platform workSalesforce delivery work alongside software engineering coursework
GV
B.Tech
Bachelor of Technology in Computer Science & Engineering
B.Tech
Bachelor of Technology in Computer Science & Engineering
Gayatri Vidya Parishad College of Engineering
Aug 2017 to Apr 2021Visakhapatnam, Andhra Pradesh, India
- Core curriculumCore computer science foundations
- Engineering depthProgramming, databases, and software engineering
- FoundationAnalytical and problem-solving foundation for Salesforce development
Contact
Let's connect
Open to Salesforce developer roles across the U.S. Reach out for opportunities or collaboration.